Reporting to: Team Lead
Hours of Work: 24/7 Shift Support
Location: Krakow, Poland
This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users. As a reviewer you will have the opportunity to make a significant and direct impact on the quality of our client’s social media and advertising products. Content Reviewers will be responsible for optimal quality and productivity levels. Successful candidates will work on a rotated shift pattern - morning, evening and nights.
- Understand and remain up-to-date with content policies and guidelines
- Responsible for reviewing and evaluating online videos, social media, web pages and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video or any other formats
- Identify content that is not in compliance with requirements and escalate violations of client policies using internal tools
- Provide feedback for policies/tools/processes improvements
- Maintain a high level of quality in each case that you review
- Achieve weekly productivity deliverables as part of daily workflow
- Balance priorities of daily workflow tasks in line with client needs
- Opportunity to participate in client meetings to discuss findings and make on-going recommendations
- Gain sound knowledge of adjacent and cross policies outside of the workflow assigned
- You may be required from time to time to support different workflows/products/markets
- Fluency in written and spoken English is essential
- 2 years relevant work experience
- Excellent verbal and written communication skills
- Neutral mind-set to digital content that needs classification & policy review
- Experience navigating internet websites including social media, commercial websites etc.
- Broad knowledge of current national and international political, historical and social news
- Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material
- Creative problem-solving and analysis skills
- Team player with exceptional interpersonal and solution-oriented attitude
- Proven ability to deliver highest quality results while paying strict attention to detail
- Ability to be flexible and adaptable to meet changing business needs
- Ability to work in a fast paced environment with high volume and complex demands
- Can remain positive during challenging assignments
- Strong work ethic and ability to work with minimal supervision
- Intermediate I.T skills with the ability to quickly learn new tools
- Solutions Orientated
- Initiative
- Collaboration
- Organisational commitment
- Customer Focus
- Teamwork
- Organisation & Planning
- Results Orientated
- Attention to detail
- Problem Solving & Information Gathering
- Resilience & Adaptability
- Vibrant, multi-cultural environment
- Career & Personal Development
- Quarterly performance bonus
- Comprehensive Benefits Package
- Subsidised Health Insurance
- Access to Discount Schemes
- E learning access
- Paid Annual Leave
At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.
Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.
Majorel is an equal opportunities employer and embraces diversity and does not discriminate on the grounds gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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