Capita is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
Capita Poland, with two Business Centres in Kraków and Łódź hires almost 700 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
As a Contractor Care Team Leader you will provide post placement support to contractors across all resourcing businesses. You will assess resource and asset wider Business Support Services (BSS) team. You will manage, lead and support your team.
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Planning, managing and monitoring team workload by effectively overseeing team activity queues and intervening where required
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Managing the performance of the team, ensuring that the service levels are met Ensuring high level of service delivery to clients
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Monitoring and managing personal and team SLAs and KPIs
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Ensuring high level of service delivery to clients
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Understanding business needs, priorities and ability to execute on them
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Escalating any issues that may have an impact on performance
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Being proactive, suggesting improvements and resolutions
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Day to day people management including performance reviews and personal development
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Working closely with any on site teams and Client contacts to achieve operational efficiency
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Hold a university degree
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Are fluent in English
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Have experience of working in a Team Leader position
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Have experience of improving the performance of a Team and/or Team Members
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Have the ability to work independently
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Are service and delivery focused
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Have strong commercial awareness
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Have a keen eye for details and Can Do attitude
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Are well organised and methodical
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Have good analytical and problem-solving skills and attention to detail
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Private medical healthcare and benefit packages
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Friendly work atmosphere
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Workplace in the city centre
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30-minute lunch breaks included in the working hours
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After work activities (football team, volleyball team, charity events, etc.)
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In-house English classes
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Vast variety of trainings provided for you to develop
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Work in an international and multicultural environment