For ourClient, Swedish communication company we're currently looking for people forposition Corp UC Specialist on twolevels of advancement Junior/Regular.
Corp UC Specialist
Responsibilities:
- responsibility for responding to system alerts ensuring that they are resolvedin cooperating with Senior UC and Telephony Specialist when required
- escalation and coordination with external suppliers and partners for UC andvoice infrastructure
- assistance for local IT in dialogue and escalation local support calls withexternal voice support
- responsible for supporting UC users and voice infrastructure using properservice management tools
- activerole in project/activities extending or enhancing UC and voice infrastructurethat may also require on board presence
- maintenance of CMDB and relevant IT governance documentation portals
- generating of relevant IT governance RFC documentation
- supporting global users community and global UC and voice infrastructure
Requirements:
- experiencein International IP telephony implementation operations
- experiencein working with Lync or other UC products
- knowledgeof network operations
- knowledgeof Windows server operations
- mid orlong term education
- knowledgeof IT processes (ITIL/Pronce2)
- high ITskills
- fluent inspoken and written English
- globalmindset, service minded, focused on best quality solutions, good team-spirit,self-starter, flexible, loyal, systematic and structured, cheerful
- Avaya ACEqualified
Employer Offers:
- attractive salary
- work in twoshifts (06:00-14:00, 12:00-20:00) 16/5 incl. public holidays
- on callfor Alert Support in case of emergencies
