Corp UC Specialist

Responsibilities:

• responsibility for responding to system alerts ensuring that they are resolvedin cooperating with Senior UC and Telephony Specialist when required
• escalation and coordination with external suppliers and partners for UC andvoice infrastructure
• assistance for local IT in dialogue and escalation local support calls withexternal voice support
• responsible for supporting UC users and voice infrastructure using properservice management tools
• activerole in project/activities extending or enhancing UC and voice infrastructurethat may also require on board presence
• maintenance of CMDB and relevant IT governance documentation portals
• generating of relevant IT governance RFC documentation
• supporting global users community and global UC and voice infrastructure

Requirements:

• experiencein International IP telephony implementation operations
• experiencein working with Lync or other UC products
• knowledgeof network operations
• knowledgeof Windows server operations
• mid orlong term education
• knowledgeof IT processes (ITIL/Pronce2)
• high ITskills
• fluent inspoken and written English
• globalmindset, service minded, focused on best quality solutions, good team-spirit,self-starter, flexible, loyal, systematic and structured, cheerful
• Avaya ACEqualified

Employer Offers:

• attractive salary
• work in twoshifts (06:00-14:00, 12:00-20:00) 16/5 incl. public holidays
• on callfor Alert Support in case of emergencies