Capita is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
Capita Poland, with two Business Centres in Kraków and Łódź, hires almost 900 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
(no experience required)
CDD involves identifying and collecting relevant information on new/existing clients, risk rating these clients based geography, industry/occupation, products, political status and reputational risk.
These risk ratings are used to determine the frequency that the client’s CDD information will need to be updated, set the thresholds for monitoring future corporate clients and maintain detailed records of compliance activities by keeping computer databases and written documentation to reflect current processes and new changes.
- Performing Anti-Money Laundering and Customer Due Diligence (AML/CDD) on a range of customer types with different structures in all jurisdictions
- Performing Politically Exposed Persons (PEPs) & Sanction checks on all customers and related parties
- Reviewing publicly available sources for information pertaining to customer due diligence
- Providing information to the business areas in respect of Anti-Money Laundering (AML) issues arising
- Ensuring all queries received by the team, either through e-mail (including group mailboxes), sales force or post are responded to in a timely manner
- Maintaining delivery of a high quality service level to clients and other departments ensuring any queries are dealt with in a professional manner and escalating where appropriate
- Ensuring a professional relationship is maintained with external clients and stakeholders at all times
- Assisting in drafting and documenting policies, procedures and processes as and when required
- Ensuring compliance with the Anti-Money Laundering/Combating the Financing of Terrorism (AML/CTF) policies and procedures
- Building and maintaining relationships with key stakeholders including Customer Service Centre, Risk & Compliance, Custody Management and Technology
- Promoting a strong compliance culture within the company
- Assisting other members of the team as and when required, outside their scope
- Hold a university degree
- Are familiar with Anti-Money Laundering/Combating Financing Terrorism/Customer Due Diligence (AML/CTF/CDD) rules and regulations
- Are familiar with Microsoft Office packages (Word and Excel)
- Are fluent in English (both oral and written)
- Are proactive, focused attitude towards work and able to consistently meet deadlines
- Have high level of accuracy and attention to detail, with sound analytical, research and investigation skills
- Have strong communication skills, both verbal and written and a very strong customer service orientation
- Have strong multi-tasking and prioritisation skills
- Are able to work on own initiative but also work very well as part of a team
- Private medical healthcare and benefit packages
- A friendly work atmosphere
- Workplace in the city centre
- 30-minute lunch breaks included in the working hours
- After-work activities (football team, volleyball team, charity events etc.)
- In-house English classes
- A vast variety of trainings provided for you to develop
Work in an international and multicultural environment
