Candidate’s profile
- Very good English skills
- Excellent French skills is a must
- Good analytical skills
- Ability to enhance process and controls
- Excellent Customer Service skills and client-focus attitude
- Strong interpersonal skills and proactive approach
- Teamwork approach
- Ability to work under pressure
Job description
We are looking for candidates, who are ready to join the delivery team providing Credit to Cash processes for our existing client within Media and Entertainment sector. The scope involved covers processes: Collection, Disputes Management and Reporting.
The chosen candidates will be responsible for C2C processes for French-speaking customers.
Main accountabilities:
- Perform C2C tasks according to the defined desktop procedures and defined targets, including voice contact with customers and client
- Actively identify improvement areas and propose new solutions
- Work closely with the client and maintain good working relationship
Your team
- Multi-language and inter-national team and project, working for various European locations
- Cooperative and friendly atmosphere
- Supportive relationship with the Client
What we offer
- Working in a close-knit team and a friendly atmosphere
- Development of expert or leader competences
- Bonuses, including those for recommending new employees
- A wide range of training and cofinancing of courses
- Additional life insurance
- Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
- Integration events and joint celebrations
- Annual family picnic
- Employee volunteering opportunities and interesting CSR projects
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care, also for your family
- Bicycle parking and carpooling
About us
Capgemini is one of leading global companies offering consulting, IT technologies.
Market analysis, HR, finance and accounting, supply chain, transformations, intelligent automation or knowledge management? Those areas have no secret for us! We work in Business Services and we use 30 languages in our international team – we have people of 60 nationalities. Join our team.