Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Credit and Collections Specialist French Speaker
Place of work: Kraków
Ref. no Praca.pl/CCS/Fr/KRK
Job description
- Collection of overdue receivables based on collection strategies built in Collection system (both voice and non-voice)
> sending emails to customers
> calling customers
> sending official dunning letters
- Resolving Customer disputes
- Reporting open items to operating unit representatives
- Act in accordance to the high quality work standards
- Work closely with the client and maintain good working relationship
- Acting as the team member
- Identifying potential process improvements
Candidate’s profile
- “Can Do” and solution solving attitude
- Team player
- Analytical skills and attention to details
- Very good communication skills
- High self motivation to achieve target levels
- Ability to build long relationship with the Client
Requirements
- Min. 1 year of experience in Finance & Accounting area (O2C preferred/ experience in Collection would be an asset)
- Very good French language skills
- Very good English language skills
- Very good Customer Service skills and client-focus attitude
- Very good analytical skills
- Ms Excel knowledge would be a key asset
- Strong interpersonal skills and proactive approach
- Teamwork approach
- Ability to work under pressure
- Ability to work during Polish holidays when required
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
