We are looking for a Collections Specialist for one of our teams in Krakow. The service will be provided for our outsourcing Client in Media & Entertainment sector.
Capgemini has been offering its services to the Client since 2016, delivering services in 7 languages from 4 Delivery Centers in Poland, India, China and Guatemala. We provide services within Finance and Accounting area - Order to Cash and Procure to Pay for two business units of our client. We are the team of creative and motivated people. As a new and dynamic project we have opportunity to work on process improvements and new solutions which is highly appreciated by our Client.
We are looking for candidates, who are interested in providing services related to Credit to Cash processes for Home Entertainment sector for customers located in Germany, Switzerland and Austria. The scope involves several processes: Collection, Disputes Management and Reporting.
Main accountabilities:
- Perform C2C tasks according to the defined desktop procedures
- Help and identify improvement areas and propose new solutions
- Work closely with the client and maintain good working relationship
- Multi-language and inter-national team and project, working for various European locations
- Cooperative and friendly atmosphere
- Supportive relationship with the Client
Before you start our induction training we will check if you have:
- good English and German skills
- good analytical skills
- Customer Service skills and client-focus attitude
- strong interpersonal skills and proactive approach
- teamwork approach
- ability to work under pressure
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
- Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.