Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2500 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:
Credit Collection Analyst / Specialist French Speaker
Place of work: Kraków
Ref. no Praca/CCA/S/Fr/KRK
Job Description:
- Collecting payments from France based customers
- Answering e-mails/ phone calls from clients
- Daily contact with Client departments (i.e. sales, cash application, retained team) over the phone or email
- Maintaining low aged balances
- Customers query resolution
- Reporting status of outstanding positions
Candidate's profile:
- Fluent French and good English skills
- Collections experience will be an asset
- Customer service and communication skills
- Multitasking & can do attitude
- Good analytical skills and problem solving
- High motivation to achieve targets level
- Ability to organize own work day schedule
- Team player
- Assertiveness & high interpersonal skills
- Good PC skills (Outlook/ MS Excel) & knowledge of SAP will be an advantage
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international project
- Excellent working atmosphere
