CTC Senior Process Lead

Transition phase:

• Develop an understanding of the current state processes


• Conduct successful knowledge transfer within the C2C area 


• Prepare process maps and desktop procedures 


• Establish very good relationship with the client


• Cascade the knowledge to the remaining member of the delivery team

Delivery phase:

• Perform C2C tasks according to the defined desktop procedures


• Actively identify improvement areas and propose new solutions


• Provide assistance to other team members, including new joiners training, ensuring that all work is done according to the agreed targets


• Support Team Leader in the process management – including monitoring the process status and resolving/escalating issues as necessary


• Support Team Leader in the team management as necessary


• Work closely with the client and maintain good working relationship

• Very good English skills


• Very good Spanish command is a must


• 
  C2C experience is a must, preferably Collection or Disputes Management area


• Good analytical skills


• Ability to enhance process and controls 


• Excellent Customer Service skills and client-focus attitude


• Strong interpersonal skills and proactive approach


• Teamwork approach


• Ability to work under pressure

An additional advantage will be: 

• Practical knowledge of WebCollect application


• Transition experience

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
  


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
  


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)