Customer Account Assistant with Polish Language (Banking sector)

Working in our Contact Centre you will be responsible for contacting customers in Poland to establish the reason for arrears and then identify appropriate solutions based on individual customer circumstances. In addition you will work and advise customers who are experiencing financial difficulties on alternative payment plans.

You will be working in a fast paced, target driven progressive environment, achieving or exceeding set targets and working as part of a team to fulfil the Department’s Key Performance Indicators.

• Resolving delinquency through both inbound and outbound collections calls on active credit card accounts.

• Contact early stage, low risk customers in order to secure payment and determine reason for delinquency.

• Negotiate appropriate solutions for the customer to resolve any payment issues.

• Meet defined individual and team performance and quality targets to ensure delivery of key business objectives.

• Ensure customer confidentiality of information in line with the Data Protection Act and adherence to all regulatory FSA and KNF requirements.

• Experience in Collections department preferably in a Banking environment will be an asset

• Collections experience on the Polish market will be a strong asset

• Strong negotiation and reasoning skills

• Excellent communication and organisation skills.

• Ability to work within a targeted environment and under time deadlines

• Ability to use initiative

• Self motivated

• Ability to follow instructions and pay attention to detail

• Ability to demonstrate good listening and telephone skills

• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.

• Analyse the various parts of a problem properly and develop logical solutions

• Team player

• Ability to remain calm during busy periods

• Positive and enthusiastic

• Ability to work shifts including weekends.

• PC literate

• Communicative English skills

• Fluent Polish both spoken and written is a must

• Min bachelor level degree

• Work in an international and multicultural environment

• Friendly work atmosphere

• Private medical healthcare

• In-house English classes

• Competitive salary and benefit packages

• Training and development opportunities within the company