Customer Care Agent - Online Store

Job description

• Communication with clients over the phone, chat, email, Social Media;
• Advising clients and potential clients;
• Taking orders (By phone, chat, Social media, etc.)
• Process quick and eficient the requests, in a manner satisfactory to customers;
• Active participation in improving work processes.
• Collaborates with the other departments of the company for the good development of the activity;
• Compliance with internal procedures.

Requirements

You are the ideal candidate if:

• You have the ability to fully understand customer needs and quickly find solutions to their requests;
• Communicate well, fluently, clearly and coherently in polish. You have a rich vocabulary;
• You are an energetic person with a positive attitude;
• You are an organized person, attentive to details, conscientious and honest;
• You are result oriented. You get 100% involved in what you do;
• You have the ability to prioritize your tasks and activity well and to work efficiently, both individually and in a
• team;
• You have good knowledge of PC / MS Office / E-mail / Internet / Social Media.
• You have knowledge of English Medium level

We offer

• Attractive salary package;
• Remote Work
• Complex program of trainings & workshops, specialized and soft-skills
• Valuable expertise in an organization in full growth process at European level