QIAGEN is one of the world's leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference!
Customer Care Manager
Job ID#: 5283
Functional Area: Customer Care
Employment Type: Regular Full-Time
Duration: unlimited
Position Description
- Lead the multilingual Customer Care team;
- Recruit, coach, develop and evaluate personnel;
- Develop service procedures, policies and standards;
- Oversee and ensure the creation and support of sales orders from customers;
- Oversee and ensure the purchase orders submitted via different communication channels;
- Take ownership of customers issues and follow problems through to resolution;
- Improve customer service experience, create engaged customers;
- Analyse statistics and compile accurate reports;
- Control resources and utilise assets to achieve qualitative and quantitative targets;
- Maintain an orderly workflow according to priorities;
- Maintain close contact with our other locations in EMEA to provide best Customer support.
Position Requirements
- Graduate with Bachelor’s or equivalent degree;
- Minimum 5 years of experience in a customer support function
- Minimum 3 years of relevant people management experience;
- Computer literacy is a must have;
- Fluent English language is essential;
- Knowledge of other European language, especially German, is preferred;
- Experience in ERP-systems such as SAP is a strong asset.
- Experience in CRM-systems is an additional asset.
Personal Requirements
- Ability to effectively prioritize and organize workload;
- Good communication skills
- A desire to drive standardization and process improvement is a must have;
- A can do attitude and willingness to lead others through change is required;
- Willingness to travel (10%).
We Offer
- Possibility to develop in an international company;
- Attractive office location in Sky Tower;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Group life insurance;
- Friendly atmosphere;
- Happy Monday