QIAGEN is one of the world's leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference!
Customer Care Representative (m/f)
Functional Area: Customer Care
Employment Type: Regular Full-Time
Duration: unlimited
Position Description
- Processing all incoming sales orders in SAP software;
- Review customer orders to ensure completeness and correctness of delivery instructions;
- Processing orders submitted by various channels;
- Invoicing customers based upon product list prices and customer pricing from sales generated quotes;
- Providing phone and email support to both customers and sales team;
- Logging all order and logistics complaints from customers;
- Processing Customer Credit Notes;
- Handle all kinds of export shipments;
- Monitoring Order To Cash process;
- Supporting process documentation;
- Being an interface between Customer, Sales, Operations and Finance.
Position Requirements
- Excellent in any other major European language than English (Italian, French, German preferred);
- Very good English verbal and written communication skills;
- Minimum of Bachelor Degree or equivalent;
- Less than a year of customer service experience in a contact center or billing department acceptable;
- MS-Office knowledge / ideally SAP / CRM knowledge;
- Basic knowledge and / or experience in Life Sciences is a strong asset.
Personal Requirements
- Excellent interpersonal and communication skills;
- Strong prioritization skills in a multi-tasking environment;
- Well-developed team working skills;
- Quick learner with competence to resolve customer inquiries.
We Offer
- Possibility to develop in an international company;
- Attractive office location in Sky Tower;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Group Life Insurance;
- Friendly atmosphere;
- Happy Monday :)
