QIAGEN is one of the world’s leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference!
Customer Care Representative with German/Export Specialist
Job ID#: 6158
Functional Area: Customer Care
Duration: unlimited
Location: Wroclaw, Poland
Employment Type: Regular Full-Time
Position Description
- Process of Export sales orders in accurate and timely manner in ERP System;
- Issue invoices based on product list prices and customer pricing from sales generated quotes;
- Review orders to ensure completeness and correctness of delivery instructions;
- Handle all kinds of export shipments i.e: advance invoices, customs clearance forms, involving foreign consulates to obtain product certificates, drop shipments, third party deals etc.;
- Trace all confirmed shipping and delivery actions;
- Answer all incoming customers' questions and provides support to customers on all questions of moderate scope related to order status, quotations, shipping dates and returns;
- Manage customer database including complaint handling in respective CRM system;
- Interface between Customers, Sales, Operations and Finance.
Position Requirements
- Experience in customer care related field;
- Very good English and German skills, both oral and written;
- MS Office knowledge;
- Experience in export documentation and requirements by using air / sea / truck services would be an advantage;
- Additional language knowledge would be an advantage;
- SAP knowledge would be an advantage.
Personal Requirements
- Excellent interpersonal and communication abilities;
- Ability to work in a team environment;
- Ability to multi-task and work in a fast paced environment;
- Ability to learn quickly and resolve customer inquiries.
We Offer
- Possibility to develop in an international company;
- Attractive office location in Sky Tower;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Group Life Insurance;
- Friendly atmosphere;
- Happy Monday :)
