Customer Care Representative with German/Export Specialist

Functional Area: Customer Care

Duration: unlimited

Location: Wroclaw, Poland
Employment Type: Regular Full-Time

• Process of Export sales orders in accurate and timely manner in ERP System;
• Issue invoices based on product list prices and customer pricing from sales generated quotes;
• Review orders to ensure completeness and correctness of delivery instructions;
• Handle all kinds of export shipments i.e: advance invoices, customs clearance forms, involving foreign consulates to obtain product certificates, drop shipments, third party deals etc.;
• Trace all confirmed shipping and delivery actions;
• Answer all incoming customers' questions and provides support to customers on all questions of moderate scope related to order status, quotations, shipping dates and returns;
• Manage customer database including complaint handling in respective CRM system;
• Interface between Customers, Sales, Operations and Finance.

• Experience in customer care related field;
• Very good English and German skills, both oral and written;
• MS Office knowledge;
• Experience in export documentation and requirements by using air / sea / truck services would be an advantage;
• Additional language knowledge would be an advantage;
• SAP knowledge would be an advantage.

• Excellent interpersonal and communication abilities;
• Ability to work in a team environment;
• Ability to multi-task and work in a fast paced environment;
• Ability to learn quickly and resolve customer inquiries.

• Possibility to develop in an international company;
• Attractive office location in Sky Tower;
• Attractive benefits package;
• Language classes;
• Private medical care;
• Group Life Insurance;
• Friendly atmosphere;
• Happy Monday :)