QIAGEN is one of the world's leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference!
Customer Care Representative with German (m/f)
Functional Area: Customer Care
Employment Type: Regular Full-Time
Duration: unlimited
Position Description
- Process all incoming sales orders in SAP software;
- Review customer orders;
- Process orders submitted by all communication channels;
- Invoice customers;
- Provide support to customers and sales team related to order status, quotations, shipping dates and returns;
- Log order and logistics complaints from customers;
- Process Customer Credits;
- Handle export shipments, like advances invoices, customs clearance forms, involving foreign consulates for obtain product certificates, drop shipments, third party deals etc;
- Trace confirmed shipping and delivery actions;
- Interface between Customer, Sales, Operations and Finance.
Position Requirements
- Excellent German and any other major European language;
- Very good English skills verbal and written;
- Minimum of Bachelor Degree or equivalent;
- At least one year of customer service experience;
- MS-Office knowledge / ideally SAP / CRM knowledge;
- Basic knowledge and / or experience in Life Sciences is an asset.
Personal Requirements
- Excellent interpersonal and communication skills;
- Strong prioritization skills in a multi-tasking environment;
- Well-developed team working skills;
- Quick learner with competence to resolve customer inquiries.
We Offer
- Possibility to develop in an international company;
- Attractive office location in Sky Tower;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Group insurance;
- Friendly atmosphere;
- Happy Monday.
