Customer Care Representative with German

Functional Area: Customer Care

Duration: unlimited

Location: Wroclaw (Breslau), Poland
Employment Type: Regular Full-Time

• Process all incoming sales orders in SAP software;
• Review customers’ orders to ensure completeness and correctness of delivery instructions;
• Interface between Customer, Sales, Operations and Finance;
• Invoice customers in accordance with relevant documentation;
• Provide phone and email support to both customers and sales team;
• Log all order and logistics complaints from customers;
• Process Customer Credits.

• Very good knowledge of German language, both oral and written.
• Good knowledge of English language.
• MS-Office knowledge.
• Experience in Customer Care would be an asset.
• SAP knowledge would be an asset.

• Excellent interpersonal and communication skills;
• Strong prioritization skills in a multi-tasking environment;
• Well-developed team working skills;
• Quick learner with competence to resolve customer inquiries.

• Fixed-term contract for 1 year
• Possibility to develop in an international company;
• Attractive office location in Sky Tower;
• Attractive benefits package;
• Language classes;
• Private medical care;
• Group Life Insurance;
• Friendly atmosphere;
• Happy Monday :)