QIAGEN is one of the world's leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference
Customer Care Representative with Italian (m/f)
Functional Area: Customer Care
Employment Type: Regular Full-Time
Duration: 2 years
Position Description
- Processing all incoming sales orders in SAP software;
- Review customer orders to ensure completeness and correctness of delivery instructions;
- Processing orders submitted by phone, FAX, email or other e-Commerce channels;
- Invoicing customers based upon product list prices and customer pricing from sales generated quotes;
- Providing phone and email support to both customers and sales team;
- Answering all incoming customer questions and providing support to customers on all questions of moderate scope related to order status, quotations, shipping dates and returns;
- Logging all order and logistics complaints from customers;
- Processing Customer Credits;
- In future processing incoming Export sales orders;
- Handle all kinds of export shipments, like advances invoices, customs clearance forms, involving foreign consulates for obtain product certificates, drop shipments, third party deals etc.;
- Trace all confirmed shipping and delivery actions;
- Interface between Customer, Sales, Operations and Finance.
Position Requirements
- Excellent Italian (other major European language will be strong asset);
- Good English verbal and written communication skills;
- Minimum of Bachelor Degree or equivalent;
- Less than a year of customer service experience in a contact center or billing department acceptable;
- MS-Office knowledge / ideally SAP/CRM knowledge;
- Basic knowledge and / or experience in Life Sciences preferred.
Personal Requirements
- Excellent interpersonal and communication skills;
- Ability to work in a team environment;
- Ability to multi-task and work in a fast paced environment;
- Ability to learn quickly and resolve customer inquiries.
We Offer
- Possibility to develop in an international company;
- Modern and comfortable office in Sky Tower;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Friendly atmosphere.
