Customer Care Representative with Swedish/Danish (m/f)

Functional Area: Customer Care
Employment Type: Regular Full-Time
Duration: unlimited

• Implement the company strategy and develop Customer Care initiatives;
• Achieve customer satisfaction to the highest standard, while maintaining set service levels;
• Resolve all customer queries in a timely and professional manner;
• Identify any potential shortcomings in the service provided and present solutions;
• Ensure effective communication throughout the organization;
• Maintain and develop relationships with key customers;
• Work effectively in a team and contribute to the success of business/team objectives;
• Manage, maintain, and process all tasks in an accurate, timely, and presentable manner following procedures when required;
• Follow the Global Revenue Recognition Policy.

• Nordic language skills essential (Danish and Swedish preferable);
• English language skills essential;
• Customer Care experience preferred;
• Excellent telephone and communication skills;
• Familiar with standard office software (SAP/CRM experience desirable).

• Excellent interpersonal and communication skills;
• Strong prioritization skills in a multi-tasking environment;
• Well-developed team working skills;
• Quick learner with competence to resolve customer inquiries.

• Possibility to develop in an international company;
• Attractive office location in Sky Tower;
• Attractive benefits package;
• Language classes;
• Private medical care;
• Group Life Insurance;
• Friendly atmosphere;
• Happy Monday :)