Webinterpret is a leading e-commerce specialist solution that helps facilitate cross-border trade. Its operations center is in Warsaw, Poland, and headquarters in Sophia Antipolis, France. Over the last year, Webinterpret has grown by more than 300% and it shows no signs of slowdown.
To support this growth, we are looking for a self-motivated and experienced:
Customer Care Trainer (English and German-speaking)
Location: Warsaw
RESPONSIBILITIES
- Implements learning & development strategy for Customer Care Department
- Creates and delivers training and development programs based on the needs of the team and the individual;
- Conduct product and soft skills training to develop employees’ competencies
- Produce training materials and update the knowledge presented on WI’s internal portals
- Conduct coaching sessions and feedback conversations for Customer Care Specialists
- Evaluates training activity to measure impact and value added at all levels and provide reports as necessary to feedback results
- Manage and deliver projects across the Department within timescales and budget
- Cooperate with HR in identifying training & development needs
WE OFFER
- Work within a young, dynamic and international team - at WebInterpret it’s not a cliche!
- Work on innovative and interesting e-commerce project on a big scale (working with partners like eBay and Amazon to scale their international sales)
- Access to free espresso and chillout room
- Attractive remuneration package
- A strong integration/training plan to allow you to perform quickly
- Relocation, referral and integration programs
- An everyday challenge around a simple question: how to go faster and be better?
REQUIREMENTS:
- Excellent verbal and written communication skills in German and English
- At least 3 years of experience in customer services in the international environment
- Leadership or mentoring experience
- Strong project management, presentation, facilitation, and influencing skills
- High energy, self-driving and creative abilities
NICE TO HAVE:
- Prior experience in the e-commerce or mobile technology field
- Experience in support software like Zendesk, Jira, etc.
