Customer Education Specialist

Have you been dreaming of a job where you can work with leaders in the Internet industry? Do you want to be a part of an international team and help tackle worldwide markets? If the answer is yes, then a job at GetResponse is exactly what you're looking for.

We're a successful Polish company that has been supplying software to companies all over the world since 1998. Our product is used globally by more than 350 thousand customers — and counting.

We have offices in the USA, Canada, Asia and Europe, and our headquarters are based in Gdansk, Poland. Currently, we have more than 250 employees and would like to expand our team by adding one more creative, energetic member for the position of Customer Education Specialist.

• reaching out to existing customers via phone, chat and email to engage them and encourage product usage and retention
• educating our customers on email marketing best practices
• ensuring customer success by using GetResponse
• maintaining high customer satisfaction and engagement in a proactive manner
• troubleshooting issues which customers may face in the onboarding process
• coordinating solutions with other Deprtments (IT, Product Dev.)
• strengthening customer relationships by improving the quality of customer experience

• have excellent command of English and communication skills
• enjoy talking to people and helping them
• have experience working in a call center environment
• are an energetic and optimistic individual focused on solutions
• are open to new experiences and ready to acquire new information at a fast pace
• are ready to work with customers and co-workers from all over the world

• work in a modern environment in a thriving business with a team of energetic young people
• provide support to customers from all over the globe
• get a one-month induction training period that will give you a thorough education in company products and customer service
• make the most of growth opportunities, including a dynamic career path, on-the-job professional training, and coaching by our in-house trainers
• earn an attractive monthly bonus package

• we do our best to help you stay fit, with private medical healthcare, sports cards, and an active commuting bonus
• to give you a sense of security and stability we cover your insurance plan
• we welcome sports fans and actively take part in various sporting events
• you can count on lunch subsidies, nourishing breakfasts, freshly pressed juices and hot beverages, and days with fruit and veggies or cake
• we help you thrive along with the company, with various training programs, language classes, and a fully equipped technical library
• our Relax Room is always open, with game consoles, darts, and much more
• we organize team days out, team building events, and staff parties; we celebrate special days and sometimes surprise our team with treats during working hours