Customer Experience Advisor

The Customer Experience Advisor is operational person within Tech Connect team, able to handle daily operational tasks and support the organization with achieving its KPI’s.

Job Description:

• Creates new quotes and renewal quotes
• Prepares technical support contracts “Tech Connect” in accordance with customers’ needs
• Handles customer inquires
• Handles phone calls from customers
• Enters, verifies and monitors customer orders and contracts
• Manages service tickets
• Maintains customers’ software database
• Assures the accuracy of data
• Communicates with stakeholders
• Solves problems proactively
• Reports continuous improvement opportunities
• Participates in projects

Skills:

• Fluent in English - verbal and written
• Another language will be an advantage
• Customer focused providing best in class customer service
• Strong analytical skills and detailed oriented
• Time management, ability to prioritize and meet deadlines
• Ability to multitask and work under pressure
• Excellent communication skills, both written and verbal
• Flexible and "can do" attitude to problem solving
• Team player demonstrate ethical and positive behavior
• Ability to work with different types of customer profiles, adapt to different level of audience when communicating whilst
• Working with various departments in a multicultural organization
• Good knowledge of Microsoft Office
• Knowledge of SAP would be an advantage

Experience:

• Experience in a customer service environment
• Previous Shared Service Center experience is a plus
• Bachelors degree