Customer Facing Specialist with German

• Provide requested services to customers as a part of Service Catalogue
• Review and provide information about the situation of their orders, deliveries, and invoices data
• Monitor customer compliance to agreed logistic trade terms
• Review and provide logistic or descriptive information of products
• Inform the customer about the out of stock proactively and when that affects the order
• Manage the unloading time slots with customers
• Maintain the record of the most common issues and problems and their solution status
• Accountable for an alert generated by its own customers and ensure they are solved within agreed times
• Follow up if needed with the customer regarding product & price lists for master data updates
• Support proper Order Management process

Minimum qualifications

• Very Good German and English min. B2
• Excellent communication skills, ability to cooperate with external and internal customers
• Ability to work with various IT applications (SAP, PEGA, AR Collect, reporting tools, etc.)
• Problem solving and decision-making ability
• University Graduate (min. Bachelor)
• Ability to set priorities and to work effectively under pressure of time
• Service mindset and ability to resolve complex business problems across the organizational silos

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)