Customer Facing Specialist with Italian
Location: Katowice
Function: Operations
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Inviting applications for the role of a Customer Facing Specialist with Italian
We are looking for the candidates willing to join us to work for great organization and our customer - Unilever
Responsibilities
- Provide requested services to customers as a part of Service Catalogue
- Review and provide information about the situation of their orders, deliveries, and invoices data
- Monitor customer compliance to agreed logistic trade terms
- Review and provide logistic or descriptive information of products
- Inform the customer about the out of stock proactively and when that affects the order
- Manage the unloading time slots with customers
- Maintain the record of the most common issues and problems and their solution status
- Accountable for an alert generated by its own customers and ensure they are solved within agreed times
- Follow up if needed with the customer regarding product & price lists for master data updates
- Support proper Order Management process
Qualifications
Minimum qualifications
- Very Good Italian and English min. B2
- Excellent communication skills, ability to cooperate with external and internal customers
- Ability to work with various IT applications (SAP, PEGA, AR Collect, reporting tools, etc.)
- Problem solving and decision-making ability
- University Graduate (min. Bachelor)
- Ability to set priorities and to work effectively under pressure of time
- Service mindset and ability to resolve complex business problems across the organizational silos
We offer:
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)