Customer Operations Specialist with Dutch

Job description

Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team You will be responsible for receiving, recording, and processing customer orders, enquiries and complaints. A customer operations specialist interacts with our clients using telephone, e-mail and ticket systems. You'll be exposed to a diversity of clients in an international environment and get the chances to build and maintain a client base providing them long-term customer support.

Main tasks:

• Receive, record, process and follow up customer orders or service requests
• Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
• Follow-up on supply issues; align internally and keep customers informed
• Organise/request urgent transport when needed
• Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment
• Promote and support the use of our Agfa Graphics Internet Sales tool

Requirements

• Fluency in Dutch
• Good command of English; knowledge of Polish not required
• Good communication skills
• The capacity to work as a true team player
• Proficiency with SAP is a plus
• Comfortable in using excel is a bonus
• First experience in customer operations is an asset

We offer

• A job in a dedicated B2B environment, interacting with European customers
• Full scope responsibility for the end-to-end processing of customer requests
• The chance to build and maintain a solid customer base providing long-term support
• An extensive (up to 6-8 weeks) induction training, including SAP proficiency
• A truly international team of colleagues in a start-up environment
• The opportunity to develop new skills
• Competitive salary and benefits (quarterly bonus, medical insurance, employee referral bonus)
• Office working hours (8 hour shift between 8 AM en 6 PM)
• Convenient office location to commute