Customer Order Specialist

Signify, the new company name of Philips Lighting, is the global leader in lighting building on 125+ years of innovations.

Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world.

We are proud to be ahead of the game in the Internet of Things and on track to be carbon neutral by 2020. We learn through disruptive challenges and our performance is powered through our diverse teams. Our Philips products, Interact connected lighting systems and data-enabled services transform people’s lives in homes, buildings and public spaces.

We define the meaning of light…join us to #findyourmeaning @ Signify!

Currently we are looking for a suitable individual to join us on the position of Customer Order Specialist, based in Bielsko-Biała.

• Deliver superior service to various Customers from different market ends via close cooperation with various stakeholders within Company (Sales, Pricing, Marketing, Planning, Factories, Warehouse, Transportation)
• Plan the raw materials’ supplies according to agreed rules
• Manage a finished goods inventory
• Create and verify a production plan for a dedicated production department; elaborate of emergency plans to fulfill customers’ demands
• Prepare a long-term production workload
• Handle order quality via SAP based applications      
• Ensure smooth realization and completeness of project orders delivery; that customers are able to place their orders smoothly and easily with appropriate interfaces
• Monitor customer service level and implement action plans to mitigate risks and eliminate issues
• Initiate commercial invoicing confirming accuracy of the information on invoices in order to limit later queries (quantity, price, discounts)
• Handle complaints          

Open minded, curious and innovative and aligned with our company values and aims and you bring the following experiences and competencies:

• Bachelor’s or Master’s degree
• At least 1-2 years of progressive work experience in Customer Service
• Communicative level of English (both oral and written) is a must
• At least 1-2 years of proven experience in supply chain and/or commercial environment
• Practical knowledge of SAP - ERP module (preferred)
• Experience to improve supply chain management (plan & deliver) processes
• Analytical and problem-solving skills
• Flexible team player and self-motivated
• Target oriented, customer oriented
• Follow-up attitude, can-do attitude
• Excellent communication skills
• Computer skills: MS Office advanced