Customer Quality Assurance Analyst with German

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client - internationally recognized company from outsourcing field, we are currently looking for experienced candidates on the position of Quality Assurance Analyst - German speaker.

While working on this role, you will be responsible for providing effective quality assurance of phone and email communication with Client and making sure that all agents are working due to SLA and procedures. Your scope of duties will also include: provide feedback for agents on the basis of their performance and client's satisfactory and analyzing customer satisfaction surveys. You will be also responsible for preparing reports on individual agent's performance, team performance and targets achieved. Preparing overall performance presentations based on reports You will be also a point of support for less experienced agents.


An ideal Candidate should have at least 1,5 processional experience at Call Center oriented role or a few month experience at QA position. What is more, you should have high customer service orientation and communicative skills, proactive and positive attituded combined with problem solving skills. Additionally, due to international environment you have to know English language at least on B2 level. German language on advance level is a must.

Our Client offers full time job in a fast growing international company with stable employment conditions, opportunities of professional development in multinational environment, competitive salary and outstanding benefit package as well as training and interesting career path within the company.

Sounds interesting? Do not hesitate and send your CV in English.



In your application please include the following statement: „I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)”.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl