LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group – Poland’s largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.
For one of our Clients, we are currently looking for:
Customer Serivce Specialist with English and German
Place of work:
Łódź
Ref. no: 0060131
Responsibilities
- The daily execution of customer orders in SAP & e-commerce portal
- Coordination of the entire order delivery process in SAP: master data, pricing, availability, changes, deliveries, incidents
- Delivery management and daily contact with mother plants located in Europe
- Export knowledge and sea container process would be an advantage
- Claim management including returns from EMEA locations
- Management of invoices and credit/debit notes;
- Price maintenance
- Bonus & commission calculations
- Timely responding to various queries and ad-hoc requests affiliated with order management, Assisting customers in solving problems and incidents
- Building long-term relations with customers and internal stakeholders
Job requirements
- Very good knowledge of German (B2/C1), English (B2) or only English (B2)
- Experience in Customer Service, Order Management, Logistics, Planning / stock replenishment
- Ability to work in a fast paced environment
- Team work and problem-solving attitude
- Knowledge of MS Office
- Knowledge of SAP will be an asset
- Very strong communication skills and pro-client attitude
What we offer
- Possibility to have real impact on the business
- Trainings, knowledge sharing & experience gained by working with experts
- Participation in creating new structures of reliable, rapidly growing production company
- Stable working conditions based on employment contract, flexible hours
- Medical care, sport card, language courses, life insurance
- Team building meetings, family events, work life balance, massages
- Exceptionally friendly working atmosphere and team support
- Hybrid work model
- Office located in the Center of Łódź
Pursuant to existing law, LeasingTeam Professional does not charge candidates for taking part in recruitment processes. Please be kindly informed we will only contact selected Candidates.
Employment Agency – license no. 16 570
www.ltprofessional.pl