Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2500 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:
Customer Service Advisor / Customer Service Specialist German Speaker
Place of work: Kraków
Ref. no Praca/CSA/CSS/German/KRK
Job Description:
We are looking for candidates who are ready to take part in the transition of Customer Service processes for Germany. The chosen candidates will be responsible for Customer Service processes for German location after the transition period
Transition phase:
- Establish very good relationship with the client
- Develop an understanding of the current state processes
- Conduct successful knowledge transfer within the Customer Service area
- Prepare process maps and desktop procedures
- Management of day-to-day teams issues, flag and mitigate them and manage escalations.
- Identify potential quick improvements within the processes
Delivery phase:
- Handle Inbound calls and Inbound/Outbound email responding to customer concerns
- Generate potential sales opportunities by providing product information, recommending specific products and solutions, and maintaining and building customer relationships
- Resolve pre and post-sales concerns of Customers
- Accurately log customer - related information/notes
- Transfer calls to appropriate parties
Candidate's profile:
- At least very good knowledge of German language
- Good English skills
- Very good communication skills
- Transition experience will be an advantage
- Experience in Customer Service / Collection / Help Desk area
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Intensive training package
- Opportunity of personal development in a multinational environment
- Friendly working atmosphere
