Capgemini Infrastructure Outsourcing Services is one of the biggest outsourcing service providers in Poland. IOS has achieved great success and grown rapidly since the establishment of our first service center in Krakow six years ago. In 2006, we opened a second center in Katowice. Today, our team of 1,400 professionals delivers IT outsourcing services to 40 clients in 16 languages.
Currently, to our Infrastructure Outsourcing Services in Kraków we are looking for candidates for the position of:
Customer Service Advisor (English language)
Place of work: Cracow
Ref. no CSA/KR
Job Description:
- handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
- delivering professional and prompt service to the customers
- keeping records of all customers’ enquiries in the reporting system
- analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
- sending more complex enquiries to the relevant IT Support Team
Candidate's profile:
- Excellent English language skills both verbal and written
- Excellent verbal and written communication skills
- Professional telephone manner
- Basic experience in Windows NT/2000/XP, MS Office, MS based applications
- Basic technical support experience an advantage but not necessary
- Flexible, well-motivated team player, ability to work under pressure
What do we offer to the candidates:
We offer a competitive salary and benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected outsourcing companies.
