Do you want to work in one of the biggest and most successful companies in the world?
Do you have a good command of English and German/Swedish and a flair for solving issues?
Our client Company is one of the leading, global companies offering consulting services, information technologies and outsourcing. Currently, the company prospers in 44 countries and employs 125 thousand employees, helping other companies during their transformations to develop their business and strengthen the position on the market.
Your skills, knowledge and experience:
• Very good German/Swedish language skills both verbal and written
• Good English skills
• Excellent verbal and written communication skills
• Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
• Flexible, well-motivated team player, ability to work under pressure
Your responsibilities:
• Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
• Delivering professional and prompt service to the customers
• Keeping records of all customers’ enquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team
You get:
• Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
• Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
• You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
• You will work in an inspiring atmosphere- work together and celebrate together - employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
• In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
• Offices are conveniently located with “Bicycle-friendly” certificate!