Customer Service Advisor for Warner Bros. Discovery! with Polish
Miejsce pracy: Katowice
Job description:
We are an International Outsourcing Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers, and their employees.
Do you enjoy discussions about TV shows and favorite movies? Now you can do it while working! We are currently seeking Customer Service Advisors for our client.
Join the fascinating and ever-changing digital media world!
What you will do in this role:
- Answer phone calls, e-mails, live chats, and messages on social media from customers.
- Help customers with issues related to the service, troubleshoot on the customer's behalf, and solve the customer's problems to the best of your ability.
- Work shifts: morning 8:00-16:45, afternoon 15:15-00:00 Monday to Sunday. (Local time)
- Phone calls are inbound, no cold calling.
Requirements:
- Native Polish and communicative level of English in both oral and written.
- Suitable for people without experience.
- Good computer skills and good knowledge of MS Office.
- Ability to quickly identify customers’ problems and needs.
- Ability to set priorities and manage daily responsibilities effectively.
- A client-oriented approach, patience, and strong communication skills.
- Team players with the ability to also work independently.
We offer:
- Possibility of working from home.
- Attractive salary based on a civil contract.
- Attractive bonuses according to the performance.
- Daily use of foreign languages, especially English.
- Opportunity to develop a career within a multinational environment.
- Team-building events.
- Fully paid training to prepare you for direct contact with customers.
- Team leader support at every stage of cooperation.
- Coaching, mentoring to improve your qualifications.