Our Client operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for the group companies.
Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.
A dynamic growth, building up of existing and introduction of new services means development opportunities both for graduates as well as for experts and experienced leaders who want to become part of company success.
Requirements:
- University Diploma
- Very good command of English (written and spoken)
- Good knowledge of MS Office
- Min. 1-2 years of professional experience in Customer Service
- Experience in IT area will be an asset
- Strong communication skills
- Customer service orientation
- Problem solving and analytical skills
Responsibilities:
- Getting to know the respective IT processes, procedures and standards to extend enabling independent work
- Determining requirements by working with English speaking customers; Initiating contact with the customer if needed
- Answering inquiries by clarifying desired information - searching independently for information in all available systems and documentation, locating, and providing information as well as exchanging knowledge with other team members in order to achieve multi-competence skills
- Resolving problems by clarifying issues - researching and exploring answers and alternative solutions; implementing independently own solutions; escalating unresolved problems
- Fulfilling service requests - completing transactions; forwarding requests
- Informing about found IT process/system gaps that could be improved
- Maintaining ticketing tools database by entering information on regular basis
- Maintaining IT Helpdesk process statistics and updating documentation
- Deciding urgency of an inquiry by predefined criteria
- Training new joiners in the process
- Cooperating with other team members and with respective resolving teams in order to provide the best service
- Cooperating and maintaining professional relations with business partners
We offer:
- Challenging work in an international environment under highest standards
- Attractive benefits and bonus system
- Friendly work environment
- Opportunity to work with people from different cultures and nations
- Language skills development opportunities
- Job stability and flexible working time
- Mother friendly company