Customer Service Agent – Turkish Team

This is a full time position, 40hr contract and you will be working in shifts that sometimes include evenings or week-ends. Your prime responsibility will be offering the best Customer Service for H&M on telephone calls and e-mails. You will be serving our customers regarding their shopping experience online and/or in our stores through incoming telephone and e-mail contacts. This will include enquiries regarding orders, deliveries and processing payments.

Just like everyone at H&M, we believe you are social, open-minded, communicative and an ambitious team player full of drive and optimism.

• A friendly and helpful approach to our customers and colleagues.
• Being open to feedback and to communicate with your team in a clear and straightforward way.
• The ability to multitask and handle the pressure of a busy day.
• The drive and ambition to complete your tasks in a timely and effective manner.
• A willingness to learn and improve
• Turkish language – native or skilled as native in speaking and writing
• English language – intermediate level in speaking and writing

• Benefits –  Lunch card for all restaurants and bars,
• H&M discount card for all brands,
• Group life insurance, Medical package,
• Quarterly rewards based on performance
• Referral bonus system
• Full time Permanent contract
• Supporting personal growth by providing various types of training sessions
• Modernly equipped workspace with resting areas, massage chairs, daily fruits, etc., located in the center of Warsaw with an easy access to public transport
• Competitive salary based on benchmark tests in Warsaw
• Work in a friendly environment where we promote diversity and equality