Customer Service Agent – Turkish Team

H&M Hennes & Mauritz Sp. z o.o.

Warszawa

33 dni temu

Customer Service Agent – Turkish Team
Miejsce pracy: Warszawa

For our Customer Service Center in Warsaw  we are looking for a Customer Service Agent

 

 

 

 

H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout their journey. It’s all about the customer!

 

Work Description:

 

This is a full time position, 40hr contract and you will be working in shifts that sometimes include evenings or week-ends. Your prime responsibility will be offering the best Customer Service for H&M on telephone calls and e-mails. You will be serving our customers regarding their shopping experience online and/or in our stores through incoming telephone and e-mail contacts. This will include enquiries regarding orders, deliveries and processing payments.

 

Just like everyone at H&M, we believe you are social, open-minded, communicative and an ambitious team player full of drive and optimism.

Who are we looking for?
  • A friendly and helpful approach to our customers and colleagues.
  • Being open to feedback and to communicate with your team in a clear and straightforward way.
  • The ability to multitask and handle the pressure of a busy day.
  • The drive and ambition to complete your tasks in a timely and effective manner.
  • A willingness to learn and improve
  • Turkish language – native or skilled as native in speaking and writing
  • English language – intermediate level in speaking and writing
What we can offer you:
  • Benefits –  Lunch card for all restaurants and bars,
  • H&M discount card for all brands,
  • Group life insurance, Medical package,
  • Quarterly rewards based on performance
  • Referral bonus system
  • Full time Permanent contract
  • Supporting personal growth by providing various types of training sessions
  • Modernly equipped workspace with resting areas, massage chairs, daily fruits, etc., located in the center of Warsaw with an easy access to public transport
  • Competitive salary based on benchmark tests in Warsaw
  • Work in a friendly environment where we promote diversity and equality