Customer Service Agent with Italian

The Customer Service Agent is a position reporting directly to the Customer Service Supervisor.  The position involves primarily dealing with customers via phone and e-mail.

• Answering customers’ queries in a professional manner via phone and email

• Logging calls from customers and following procedures to resolve problems

• Contributing to the achievement of Customer Service performance and quality standards

• Communicating effectively with team members, customers and other business partners

• Proficiency in English and Italian

• Interpersonal skills crucial for working in customer service centre such as:

• excellent communication skills

• customer orientation

• assertiveness

• commitment to quality processes

• Teamwork, optimism and enthusiasm

• An interesting job in an international and multilingual environment

• Flexible working hours

• Challenging tasks

• Stability of employment

• Friendly work environment

• Attractive social benefits packet