Customer Service Agent with Italian

Effectively manage incoming telephone and e-mail customer’s queries to ensure excellent service standards

Provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency

Assist with placement of orders, refunds or exchanges

Identify and assess customer’s needs to achieve satisfaction

Communicate in positive manner with team members and business partners

Have an excellent knowledge of Italian (C2) or are Italian native speaker

Have good knowledge of English (B2)

Have strong phone contact handling skills and active listening

Have a “Can do” attitude

Have excellent communication skills

Are customer oriented

Customer support experience will be an asset

Ability to work in international and multilingual environment

Great atmosphere

Training and development programme

Shift work

Attractive social benefits