Customer Service Agent with Spanish

Workplace: Kraków

• global communication: want to improve your language skills? We will invest in you!
• flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
• diversity: different nationalities united in one team
• initiative: have ideas for improvements? We want to hear them!

• adherence to the dispute management process within policy, with specific reference to prompt escalation actions
• resolve disputes within agreed timeframes, according to the quality rules
• build and maintain positive relationship with the customers
• engage with internal stakeholders (Sales & Account Managers) to successfully identify problem areas and bring resolution to urgent needs

• very good Spanish and English (verbal & written),
• intermediate MS Office skills,
• past experience in Order to Cash processes / preferably Customer Service,
• self-motivated with strong organizational & problem-solving skills.

• job contract
• the opportunity to participate in training and language courses
• an extensive benefits package (Multisport, healthcare, life insurance)
• an induction training that will allow you to smoothly transition into your new role