"BD is a leading medical technology company that partners with customers and stakeholders to address many of the world’s most pressing and evolving health needs. Our innovative solutions are focused on improving medication management and patient safety; supporting infection prevention practices; equipping surgical and interventional procedures; improving drug delivery; aiding anesthesiology and respiratory care; advancing cellular research and applications; enhancing the diagnosis of infectious diseases and cancers; and supporting the management of diabetes. We are more than 45,000 associates in 50 countries who strive to fulfill our purpose of “Helping all people live healthy lives” by advancing the quality, accessibility, safety and affordability of healthcare around the world. In 2015, BD welcomed CareFusion and its products into the BD family of solutions. For more information on BD, please visit www.bd.com.
If you love working in a fast-paced customer-focused role and you take pride in building strong relationships, solving problems and achieving results, this job could be a great match for you.
Becton Dickinson shared services, named as one of the 'Top 20 Most Admired Shared Services' organisation in the world, is currently looking for:
Our international Customer Service Complaint Handling Team of young language and international relations professionals is waiting for you NOW if you speak English+ French and Italian on a high level. Apply to take this excellent opportunity to be in touch with prestigious players of the healthcare market across Europe and fast develop your insight to premium level business support processes. Also applications from fresh graduates or last year students are welcome.
- As a part of Customer Service Complaint team you will be responsible for receiving, registering and following healthcare market customer’s service complaints in line with a standardized, high performing servicing process
- Building a strong relationship with internal complaint management stakeholders
- Management of Customer Service objects in a timely and accurate manner with clear accountability for data integrity
- Analyse, report and forward data provided by customers
- Fluent command of French and Italian language required
- Very good command of English
- Experience in a Customer Facing environment would be an advantage
- Degree level required (last-year students are also welcome)
- Strong customer focus and interpersonal skills
- Excellent communication skills
- Ability to work independently and manage time effectively
- Familiarity with MS Excel
- Willingness to work in detail oriented way and to seek for improvements
- Working in an international company, first-in-class in its business area
- Opportunity for professional growth - challenging and rewarding work with dynamic, international team
- New, modern offices in the city center developed to work and live healthy lives
- Friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives)
- Competitive compensation and motivation system
- Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport /entertainment bonus
- Permanent contract and immediate start