Customer Service Expert with English
Location: Katowice
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Customer Service Expert with English
Responsibilities:
- Responsible for providing training to supplier on IT Tools and procedures (DDP Suppliers on dock booking) and other suppliers on the with FCA incoterms will be trained on ways of working & requirements.
- Responsible for data gathering and preparation for Annual carrier tendering (Eiger) and Annual bulk tendering (Olive).
- Responsible for performing short-term, mid-term and long-term capacity checks to flag contracted capacity risks.
- Responsible for special activities like UTMS champions, Carrier Champions and Carbon Champion activities.
- Responsible for managing transport order of both inbound and primary transport (Auto-tendered and Perfect orders ) basis request from Sourcing units and co-packers.
- Responsible for shipment creation of both inbound and primary orders and respective exception management.
- Responsible for performing transport execution activities like slot booking, track & trace, express shipment during transit etc.
- Responsible for supporting Logistic Quality team with required details regarding quality incidents.
- Perform scenario analysis during crisis and route the request to L1 org for cost related decision making.Participate in monthly performance m
- Meetings with Sourcing Units along with L1 Org.
- Jointly perform weekly performance meeting along with L1 Organization to ensure target are meet.
Qualifications:
- University degree (minimum Bachelor) / logistics can be an advantage
- Fluency in spoken and written English
- Customer Service related experience
- Good interpersonal skills: communication, influencing
- Strong analytical skills required
- Creativity, passion and engagement
- Team-working oriented
- Energetic and pressure resistance
- Customer service mindset
What can we offer?
- Attractive salary
- Stable job offer - employment contract
- Work in the multicultural environment
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass, biking policy)