Customer Service Manager SSC - interim role
Poznań
Customer Service Manager SSC - interim role
Poznań
Nr Ref.: 1053192
Poznań
Nr Ref.: 1053192
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our Client, a global SSC located near Poznan, we are currently seeking Candidates for the position of Customer Service Manager – temporary role for 6 months with a possibility to extend cooperation.
Holding the position of Customer Service Manager you will be expected to manage and lead Customer Service team and manage work allocation and the performance appraisal process for Customer Service team employees. Additionally you will set daily, weekly and monthly targets for Customer Service processes together with Customer Service Team Leaders and maintain a high standard of employee engagement through training, coaching and education. Furthermore you will ensure timely processing of documents related to Customer Service and ensure that targets are met. Customer Service Manager will also ensure a very high standard of customer service in line with agreed SLAs and make sure that Front Office Customer Service team is able to take the responsibility for the orders.
To be successful in this role you will need to have university degree (educational background in business administration, commercial studies or logistics) together with significant supervisory experience (in customer service in an international environment). Fluency in English is required. Experience in using computer ERP systems and good practical knowledge of MS Office tools are essential. You should have strong interpersonal skills with the ability and confidence to operate at senior levels within company clients together with strong communication skills. Moreover you should have significant leadership skills, be team oriented and have in-depth customer service knowledge.
If you are interested in this position send your CV in English using APPLY button.
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