Barona was founded in 1999 and today we are the leading Finnish HR service provider. Since 2012 we have been present in Poland where we specialize in multilingual recruitment in BPO/SSC/ITO, Manufacturing and Engineering as well as IT sectors. We are innovative in seeking new solutions to match the needs of companies and employees. The fundamental principle of our operations is a long-term and result-oriented partnership with our clients. Our objective is to exceed our clients' and candidates´ expectations. Barona Group´s turnover in 2014 was approximately 165M€.
Our client is growing strongly and continuously expands its international operations. Growth and first-rate services would not be possible without the right people. Company services consist of workwear, mat, personal protective equipment, hygiene, restaurant textile and shop towel services.
We are looking for experienced professionals with strong interpersonal skills for the position of
- Management and performance of the customer service process and team
- Customer Service operations in the region in accordance with the Corporate Operations Manual
- Monitoring payments from clients (debt collection)
- Updating of records in related Customer service software
- Recruits and selects sales and services oriented personnel
- Develop an annual plan (strategic goals, strategies, objectives, responsibilities and timelines)
- Track and analysis of the operational targets and results
- Coaches and leads employees, designing induction for new people
- Implementation of the Personnel Policy as well as the Company Values, Mission, Vision and Strategy
- Organizing customer orientation on usage and handling of the garments
- Necessary controls are in place and required audits and verifications are carried out as required
- Implementation of E-Platform at the customer site
- Organizing, development and control of the customer service operations according to the business concept
- Designing induction for new sales people
- Increasing sales of company's products
- Managing Customer satisfaction survey
- Experience in customer service (min. 2 years) as a team leader
- Service Industry experience preferred
- Analytical and Data Interpretation skills
- Advanced MS Office skills
- Advanced English language skill
- Knowledge of customer service principles and practices
- Working under a high pressure
- Strong interpersonal skills
- Member of Business Unit´s management team
- Attractive salary and benefits
- Stable working conditions
- Challenging and diverse tasks
- Work in an international business environment
- Work in a dynamic team
- Independent and ambitious position
- Perspective to influence corporate culture
