Amway, headquartered in the USA, is one of the world's leading direct sales companies. We operate in more than 50 countries around the world offering a variety of products: health, beauty, and home care. Our Shared Services Centre in Zabierzów - Amway Business Centre-Europe - is supporting 26 European countries in Finance, Customer Service, Marketing and IT. From graduates to fully qualified employees we are hiring the best professionals who join us to provide services globally.
Customer Service Representative (German)
Location: Kraków
Nr Ref.: CSR/FR/01/2014/pr
Nr Ref.: CSR/FR/01/2014/pr
Purpose of the role:
Responsible for any data entry (orders, applications and generic data maintenance)
Key activities:
- Enters, corrects, updates data in computer system based on received documents such as:
- applications (originals, mails, faxes)
- resignations (based on the copy of)
- orders – received by mails and fax
- reactivation
- changes of customers' data
- renewals
- other necessary for the database accuracy
- Enters into computer system finance documents as required by Finance Department
- Debits Customers' accounts with the cost of maps / stickers mailing, handles over the information to Finance Department
- Operates all kind of devices of Data & Order Entry Department
- Will be a part of document archiving process
- Assures the confidentiality of information, which has access to due to the position.
- Ensuring service level adherence and achieving key performance indicator targets
- Protects personal database – applies all legal requirements in regard to personal data protection.
- Collaborating with other departments and foreign affiliate offices
Key Qualifications required:
- Good German & English
- Bachelor or Master University degree
- Strong interpersonal and communication skills
- Customer oriented and focused
- Ability to work with MS Office tools (Word, Excel, Access, PowerPoint)
- PC & keyboard skills
What we offer:
- The opportunity to work in a multicultural company
- Stable employment contract
- Attractive salary
- Benefit package
- Supportive international team environment
