Capita is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
Capita Poland, with two Business Centres in Kraków and Łódź, hires almost 800 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
This role is based within the Operational team in Poland, dedicated to one of Capita Asset Services clients.
The team is responsible for all aspects of shareholder contact in fluent German language by phone, post and email for German and Austrian residents. Responsibilities also include all aspects of registration maintenance and general administration work for Capita’s client register, working closely with the UK team to provide the highest level of branded customer service to over 130,000 shareholders resident in Germany and Austria.
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Being a point of contact for all incoming enquiries by telephone, post and email from German speaking shareholders for Capita’s client
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Resolving all incoming telephone calls in fluent German in line with the client agreed tone of voice
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Researching and responding to incoming shareholder or third party enquiries by letter or email
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Using Capita systems to update details held on the core register, with a high standard of accuracy always ensuring that appropriate identification and verification checks have been completed where applicable
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Validating and registering German/Austrian legal documentation submitted by shareholders against the core register
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Assisting in ensuring that all targets/SLAs are met, working in line with the strict performance standards
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Assisting in the provision of detailed management information and shareholder feedback to the UK team
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Ensuring that all work is completed in line with Capita's internal policies and procedures at all times
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Working across other teams within Capita Asset Services
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Are native German speaker (preferred)
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Are fluent in English (both written and spoken)
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Have professional experience in German language customer services or/and financial services (considered an asset)
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Have a good knowledge of MS Word, Excel
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Are open, positive and have proactive attitude
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Have excellent interpersonal and communications skills
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Are able to work independently and as part of a team
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Have excellent customer service skills
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Have Can do approach
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Have high level of accuracy, good attention to detail
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Have business and commercial awareness
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Are PC literate
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Have High ethical standards
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Private medical healthcare and benefit packages
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Friendly work atmosphere
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Workplace in the city centre
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30-minute lunch breaks included in the working hours
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After work activities (football team, volleyball team, charity events, etc.)
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In-house English classes
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Vast variety of trainings provided for you to develop
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Work in an international and multicultural environment
