Customer Service Representative with German

Requirements:

You are the perfect candidate if you:

• Are native or fluent German speaker
• Are fluent in English
• Have professional experience in German language customer services or/and financial services (considered an asset)
• Have a good knowledge of MS Word, Excel
• Are open, positive and have proactive attitude
• Have excellent interpersonal and communications skills
• Are able to work independently and as part of a team
• Have business and commercial awareness
• Are PC literate
• Have High ethical standards

Responsibilities:

The team is responsible for all aspects of shareholder contact in fluent German language by phone, post and email for German and Austrian residents. Responsibilities also include all aspects of registration maintenance and general administration work for company’s client register, working closely with the UK team to provide the highest level of branded customer service to over 130,000 shareholders resident in Germany and Austria.

As a Customer Service Representative you will be responsible for:

• Being a point of contact for all incoming enquiries by telephone, post and email from German speaking shareholders for company’ client
• Researching and responding to incoming shareholder or third party enquiries by letter or email
• Using company’s systems to update details held on the core register, with a high standard of accuracy always ensuring that appropriate identification and verification checks have been completed where applicable
• Validating and registering German/Austrian legal documentation submitted by shareholders against the core register
• Assisting in ensuring that all targets/SLAs are met, working in line with the strict performance standards
• Assisting in the provision of detailed management information and shareholder feedback to the UK team
• Ensuring that all work is completed in line with company’s internal policies and procedures at all times
• Supporting any other business tasks that may be required

We offer:

What we can offer you:

• Private medical healthcare and benefit packages
• Friendly work atmosphere
• Workplace in the city centre
• 30-minute lunch breaks included in the working hours
• After work activities (football team, volleyball team, charity events, etc.)
• In-house English classes
• Vast variety of trainings provided for you to develop
• Work in an international and multicultural environment