By the time you’ve had your morning coffee, it’s likely you’ve already interacted with Arrow at least 5 times. The work Arrow does goes into everything from cars to coffee makers. If it takes a charge or sends a signal, chances are, Arrow was part of building it. Our employees live in a world of Five Years Out where new technologies, new materials, new ideas and new electronics will make life not only different but better. We are a Fortune 500 company with headquarters in Denver, Colorado. Our team includes 18,800 employees worldwide across more than 345 locations serving 80 countries. Currently we are building EMEA Shared Service Center in Gdansk, Poland and are looking for the right people to join our quickly expanding team.
Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representative also manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
Customer Service Representative at Arrow is responsible for:
- Order to Invoice process
- Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)
- Order Management
- Managing and handling of all relevant backlog alerts
- Managing and responding to all requested customer backlog changes
- Close cooperation with other departments like Sales, Asset and Logistics
- Driving On-Time-Delivery performance in line with customer and company goals
- Generating customer satisfaction
- Driving efficiency
- German on min C1 level + English on B1 level (both spoken and written)
- It would be common for a suitable candidate to have a university degree
- Good knowledge of MS office
- Customer Service experience (might be also sales)
- Accountability
- Communication and coordination skills
- Customer oriented attitude
- Team player
- Permanent job contract after probation period
- Private medical healthcare
- MyBenefit system
- Fantastic working culture where you can make an impact
- Nice office facility in an easy-to-reach location
- Friendly work atmosphere
