Our Client is a big American corporation producing quality consumer products. For the European Service Centre which provides service to European affiliates and Business Owners we are looking for Candidates interested in the position of:
Due to the newly built Contact Center department we are looking for the Candidates who are interested it the position of:
Customer Service Representative with Italian
Zabierzów
Nr ref.: 6252
Requirements:
- Enthusiastic, communicative people that are willing to support our customers
- With excellent knowledge of English and Italian language
- Not afraid of facing new challenges or opportunities
- With enthusiastic approach to team work and focus on internal and external customers
- Knowledge of MS Office applications, especially Excel and PowerPoint is needed
- First working experience will be a huge asset for us
Responsibilities:
- Managing customers’ business needs over the phone
- Processing customers’ requests and updating data in the computer systems
- Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
- Helping with the implementation of Sales and Marketing Plan
- Generating innovative ideas and solutions that will improve customers satisfaction
- Contributing to projects in various departments outside of regular responsibilities
- Assisting other team members to leverage and develop their capabilities
We offer:
- Possibility to be a part of a new, dynamic team
- Chance to gain working experience within international & supporting environment
- Developing your knowledge and experience by:
- Managing customers’ business needs over the phone
- Processing customers’ requests and updating data in the computer systems
- Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
- Helping with the implementation of our Sales and Marketing Plan
- Generating innovative ideas and solutions that will improve customers satisfaction
- Contributing to projects in various departments outside of regular responsibilities
- Assisting other team members to leverage and develop their capabilities