Customer Service Representative with Spanish

work from office

Scope of duties:

• Manage and communicate with high-end client partners on a regular basis.
• Provide wide-range support regarding the incentive programs to client partners via mail.
• Respond and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement, and other related queries.
• Enroll and onboard partners in the client ecosystem based on eligibility criteria established by the client.
• Handle end-to-end payment process - processing incentives earning calculations, claims, and reconciliation.

Qualifications:

• Excellent written communication skills – English & Spanish
• Interest and ability to quickly learn high-tech products and services.
• Experience reconciling accounting figures and financial records.
• Excellent written communication skills – English & Respective language.
• Intermediate to advanced computer literacy.
• Good on numerical ability and logical reasoning.
• Working experience of MS Excel – Highly Desirable. Few examples are but are not limited to
  • Lookup Functions – VLOOKUP, XLOOKUP
  • Logical Functions – IF, AND, OR, XOR
  • Text Functions – FIND, SEARCH, PROPER, TRIM, CONCATENATE
  • Formatting & Auditing
• High level of attention to detail.
• Professional email writing skills.
• Appropriate handling of sensitive information.
• Ability to work to deadlines.
• Team player with the ability to work with multiple stakeholders involved.
• Strong client relationship management and customer service skills.
• Willingness to work from the office

Nice to have:

• Finance, Business or Accounting background
• Prior BPO experience
• Proactive and able to identify risks