Customer Service Specialist - French Speaker

Job description

Key Accountabilities (back-office):

• Providing high quality back office service for French business,
• Analysing the account activity and performing alert processing,
• Identification of any suspicious transaction or transaction patterns,
• Making sure that services delivered are on time and in line with all internal procedures and regulations.

Key Accountabilities (customer service):

• Delivering high-quality client services,
• Handling  Customer  calls  and  troubleshoot issues experienced with company’s platform,  accurately  identifying  errors  and  providing feedback to  Client and Bank teams as appropriate,
• Delivering telephone and/or webex trainings in French and English to Clients,
• Managing  a  portfolio of Clients who require training to ensure all  deadlines are achieved,
• Establishing  good  working  rapport  with  colleagues  within  the  helpdesk,  sales  and relationship managers teams in each country and support teams globally,
• Assisting  in  user  acceptance  testing of existing and new systems and functionality,
• Providing  support  to  sales  and  relationship  managers team when necessary,
• Appling compliance and maintain company internal control standards,
• Responsible  for  supporting  company  in terms of Business Development  tasks (like e.g.  project  implementations, system maintenance, infrastructure development).

Requirements

• Very good French (min. B2) and good English skills,

• Analytical skills and ability to take initiative,

• Motivated, engaged and detail oriented person with a strong customer driven approach,

• Computer literacy (MS Office),

• Knowledge/experience of accounting or banking/financial services will be an asset,

• At least 1 year of professional experience in customer service area will be an asset.

We offer

• Stable job in professional team,

• Interesting path of career in an international organization,

• Consistent scope of responsibilities,

• Private health care, employees’ benefits.