Customer Service Specialist with English
Genpact PL
Katowice
specjalista junior / mid / senior
4 dni temu
Customer Service Specialist with English
Location:Katowice

 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of the Customer Service Specialist with English

We are looking for the candidates willing to join us to work for great organization and our customer - Unilever

 

Responsibilities

  • Review and provide information about the situation of their orders, deliveries and invoices data
  • Monitor customer compliance to agreed logistic trade terms
  • Provide logistic or descriptive information of products
  • Inform the customer about the out of stock proactively and when that affects the order
  • Manage the unloading time slots with customers
  • Accountable for an alert generated by its own customers and ensure they are solved within agreed times
  • Claims resolution communication (pricing, logistic, trade terms) to customers as per customer Service Catalogue
  • Deal with escalations form price, logistic and trade terms Claims Specialists

Qualifications

  • Good communication skills, ability to cooperate with external and internal customers
  • Problem solving and decision-making ability
  • Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.)
  • Fluent in English other languages will be an asset
  • Analytical skills
  • Customer service orientation
  • Ability to work effectively under pressure
  • Knowledge of MS Office
  • Knowledge of SAP system will be an asset

We offer

  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. 
 

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about- us/privacy-notice-for-employment-candidates.
Aplikuj teraz

Poznaj

Genpact PL

Genpact jest liderem globalizacji usług i technologii oraz pionierem w zakresie zarządzania procesami biznesowymi dla firm na całym świecie. Współpracujemy z ponad 800 klientami wykorzystując inteligentnie skonstruowane procesy, analizy i technologie. Oferujemy szeroką gamę usług branżowych. Należą do nich finanse i rachunkowość, ubezpieczenia i bankowość, zakupy & zarządzanie łańcuchem dostaw, obsługa klienta, aplikacje korporacyjne, zarządzanie infrastrukturą IT, zarządzanie zamówieniami.


Obecnie zarządzamy 4700 procesami w 30 językach, poprzez sieć ponad 70 centrów operacyjnych w 20 krajach.

Współpracujemy z klientami z listy Fortune Global 500 i poza nią, oraz zatrudniamy ponad 77 000 osób w ponad 20 krajach, z kluczowymi biurami w Nowym Jorku, Palo Alto, Londynie i Delhi.

Nasi klienci to firmy w różnych branż, takich jak motoryzacja, bankowość i finanse, ubezpieczenia, produkcja, branża farmaceutyczna, telekomunikacja i logistyka.

Zapewniamy bezproblemowy serwis z naszych globalnych centrów, aby zaspokoić cele biznesowe, kulturowe oraz językowe naszych klientów.

Jesteśmy znani z generowania wpływu. Jeśli chcesz poznać nas lepiej odwiedź nas na www.genpact.com.

Dołącz do nas!