Customer Service Specialist with French (B1/B2)
Location: Katowice
Function: Operations
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of a Customer Service Specialist with French
We are looking for the candidates willing to join us to work for great organization and our customer - Unilever
Responsibilities
- Answering clients’ questions/ requests (contact via email, phone)
- Order management (verifying data, entering data into the system)
- Taking care of the correctness of the documentation
- Checking the price and quality of the products
- Solving customers’ problems
- Cooperating with other team
- Implement improvements to current processes
- Review payments / deductions and perform proactive payout calculations according to country specific
Qualifications
Minimum qualifications
- Very Good French skills min. B1/B2
- Communicative level of English
- Good MS Office (especially MS Excel) knowledge
- Analytical thinking and ability to learn fast
- Personal culture and ability to deal with the client properly
- High motivation and willingness to learn
Preferred Qualifications / Skills
- Previous experience in Customer Care/ Order Management
- Familiarity with SAP
We offer:
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass card, biking policy)