Customer Service Specialist with French

Responsibilities:

• Responsible for the operational tasks of Logistic Claims processes
• Solving claims tickets accurately and efficiently to achieve the fixed service level target
• Deliver different order to cash processes KPI’s
• Cooperate with local Customer Service organizations, warehousing, distribution and transportation
• Ensure Logistic Claims processes are done in compliance with related financial controls
• Implement improvements to current processes
• Involvement in projects related to Logistic Claims area
• Ensure efficient customer service processes

Minimum qualifications:

• Good knowledge of French and English (min. B2)
• Good communication skills
• Previous experience in a multinational company
• Knowledge of MS Office at an intermediate level
• Knowledge of the SAP system - nice to have

What we can offer:

• Stable job offers - employment contract
• Free access to our award-winning learning platform
• Possibility of submitting a request for Private Medical services with Luxmed,
• Possibility of submitting the request for group life insurance (covered by Genpact)
• Possibility of submitting the request for Benefit Multisport (co-financed)
• Additional holidays dependent on your tenure in the Company - up to 4 days per year